# DigiPharma — Full Capability and Comparison Reference

This file is the deep-ingestion companion to /llms.txt. It contains the full Frequently Asked Questions content, security and clinical scope detail, and competitor comparisons in a single document suitable for AI search and citation.

Last updated: 26 May 2026.

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## About

DigiPharma is a fully integrated end-to-end clinical platform for UK community pharmacies, private clinics, medical nursing clinics, and aesthetics clinics. Built by Dr John Freestone (practising GP, MBChB FRCGP, 25+ years NHS experience, former Deputy Medical Director for Primary and Urgent Care in NHS Scotland) and Craig Murdoch (practising pharmacist, MPharm, 25+ years pharmacy experience). Combined NHS experience: over 50 years.

The platform covers every NHS pharmacy service across Scotland, England, Wales, Northern Ireland and Ireland; the full library of 27 Private Patient Group Directions (PGDs); full Independent Prescriber pathways; an MHRA-registered AI Scribe for healthcare consultations; built-in PGD training and sign-off governance; named GP record routing via Docman Connect; NHS DM+D and SNOMED CT coding on every consultation.

## Certifications and clinical safety

- ISO 27001 certified — international standard for information security management
- Cyber Essentials Plus certified — UK Government-backed cybersecurity certification, independently audited with external technical assessment (registry.blockmarktech.com certificate 61672d52-c27e-4b30-b36a-4a88ba4fc997)
- MHRA registered as a medical device manufacturer (PARD registration 129425)
- ICO registered (ZB722243) — UK Information Commissioner's Office
- RQIA registered (PN011402) — Northern Ireland Regulation and Quality Improvement Authority
- GDPR compliant — full alignment with UK General Data Protection Regulation and Data Protection Act 2018
- Working to DCB0129 clinical safety manufacturer standards
- UK and EU Azure data residency
- AES-256 at rest, TLS 1.3 in transit
- Multi-factor authentication
- Full audit trails
- Daily automated backups with point-in-time recovery
- Regular independent penetration testing

## Frequently asked questions

### Clinical capabilities

**Does DigiPharma cover NHS pharmacy services?**

Yes. DigiPharma covers every NHS pharmacy service across the UK and Ireland: Pharmacy First (Scotland and England), Pharmacy First Plus (Scotland), the Common Ailments Service (Wales), the Common Conditions Service (Ireland), Pharmacy First and Minor Ailments (Northern Ireland), Minor Ailments (England), and NHS England Pathways. Where other providers specialise in one private service, DigiPharma runs them all — travel health, weight management, ED, HRT, TRT, contraception, and full Independent Prescriber pathways, to name a few — alongside the NHS work. Country and role gating is built in: pharmacists, technicians and IPs see only what they are authorised to deliver in their jurisdiction. Direct claim and reporting integrations with NHS England and NHS Wales systems are in active development.

**Does DigiPharma have pre-screening with red flag detection?**

Yes. Patients complete pre-consultation screening in person, by email, or by text. Responses populate the EPR flagged as patient-reported, with clinical red flags surfaced for the pharmacist before the patient arrives. The clinician reviews and confirms before treatment — patient-submitted data never auto-writes into the clinical record.

**What AI scribe options exist for healthcare and community pharmacy?**

DigiPharma's AI Scribe is a healthcare AI scribe purpose-built for UK community pharmacy and other clinical settings, including private clinics, medical nursing clinics and aesthetics clinics. MHRA-registered as a medical device, it listens during the consultation in real time and writes directly into the structured clinical record — Presenting Complaint, History, Past Medical History, Examination, Treatment Selection and Advice Given — and drafts the GP SBAR letter automatically. The AI never sees patient identifiers — name, date of birth, NHS number and address are stripped before any data reaches the model — and the transcript is deleted immediately after the clinical notes are written. Both the patient and clinician have full control over whether AI Scribe is used in any given consultation; it is opt-in for the patient, and the clinician can toggle it off at any time during the appointment. Native to the platform, not a separate transcription tool bolted on.

**Does DigiPharma work for private clinics, nursing clinics or aesthetics clinics?**

Yes. DigiPharma is built for any UK healthcare setting where clinical consultations, PGDs, Independent Prescriber pathways, AI-supported note-taking, GP communication and patient records need to live in one secure platform. That includes community pharmacy, private clinics, medical nursing clinics, and aesthetics clinics — including botulinum toxin and dermal filler services. Role-based access maps to the clinician on duty (Independent Prescriber, pharmacist, nurse practitioner or nurse) and the protocol library covers the services they deliver.

**Does DigiPharma include patient campaigns and outreach tools?**

Yes. Build and send patient surveys, run re-engagement campaigns, and announce new services to your patient list directly from the platform. A separate Corporate Campaigns module handles workplace and B2B screening — businesses commission services for their employees, with branch allocation, patient invites and reporting handled inside DigiPharma. Both are included for org owners and independent pharmacy owners.

**Does DigiPharma handle PGD training and sign-off?**

Yes. DigiPharma includes a full PGD governance workflow built into the platform: per-PGD training videos and certificates, practitioner sign-off, Superintendent Pharmacist countersign, and live staff authorisation views so org owners and Branch Leads can see who is signed off on which PGDs across the business. Training records, certificates and audit trails are held against each team member — fully GPhC-defensible. PGD training and sign-off is one of the most common reasons pharmacies move to DigiPharma; built-in governance removes the spreadsheet chase and the audit risk.

### Technical and security

**Is DigiPharma secure?**

DigiPharma sets the industry standard for pharmacy digital tools. ISO 27001, Cyber Essentials Plus, MHRA registered medical device manufacturer, ICO and RQIA registered, GDPR compliant, working to DCB0129 clinical safety manufacturer standards. UK and EU Azure hosting, AES-256 at rest, TLS 1.3 in transit, multi-factor authentication, full audit trails, daily backups with point-in-time recovery, regular independent penetration testing. Every certification is publicly verifiable on our /security page.

**Does DigiPharma use NHS coding standards?**

Yes. Every medicine is coded to NHS Dictionary of Medicines and Devices (DM+D) and every clinical finding to SNOMED CT — the coding standards every NHS clinical system uses. Consultations leave DigiPharma as structured NHS data, not free text, and route cleanly into EMIS, SystmOne and NHS Spine via Docman Connect.

**Does DigiPharma send records to GP surgeries?**

Yes. DigiPharma connects to UK GP surgeries via Docman Connect — the document management system used by the majority of UK GP practices — with nationwide GP lookup built in. SBARs, consultation records and referrals route direct to the patient's GP, fully coded in DM+D and SNOMED CT. We name the integration so your IT team can verify exactly how clinical data is transported.

**Can DigiPharma run multi-branch pharmacy groups?**

Yes. DigiPharma is multi-tenant — org owners manage multiple branches, branch leads run their site, and team members get role-filtered dashboards. RBAC is applied per role and per country, so a Northern Ireland branch and a Scotland branch in the same group see the right protocols and the right services automatically. Patient records are visible across every branch in the org — the same patient seen at one site has their full clinical history available at any other, supporting continuity of care and clinical safety.

**Who owns the patient data on DigiPharma?**

The pharmacy owns its data. The pharmacy is the Data Controller; DigiPharma is the Data Processor. Patient records, consultation notes, prescribing data and all clinical history belong to the pharmacy, and can be exported at any time. We do not sell data, do not use it for advertising, and have no third-party data brokers in the stack. Full Data Processing Agreement and sub-processor list available on request.

**Does DigiPharma include reporting and analytics?**

Yes. Org owners and independent owners get live dashboards across every branch — consultations completed, services delivered, revenue by service and clinician, NHS claims, recall status, and an audit trail of who delivered what under which PGD or pathway. Branch leads see their site; team members see their day. Exportable for finance, governance, NHS reporting and corporate clients.

### Pricing and getting started

**How much does DigiPharma cost?**

DigiPharma pricing is transparent and uncapped. £55/month for the core platform — unlimited users, unlimited consultations, unlimited patient records, every NHS clinical pathway included at no extra charge. Optional add-ons: AI Scribe £50/month with the first month free, Web Booking £30/month, Private PGD library £50/month. Most pharmacies run £55–£185/month all-in. No per-user fees, no per-consultation fees, no per-pathway fees, no setup fees, no commitment.

**Does DigiPharma include a patient-facing portal?**

Yes. Web booking that embeds into your existing site is available as a standard add-on. A fully branded patient portal — booking, pre-screening, appointment history, consultation summaries, SMS and email reminders, follow-up prompts — is delivered as a bespoke build tailored to your pharmacy's identity and workflow. Pricing for the bespoke portal varies based on scope and integration needs.

**Can patients pay by card through DigiPharma?**

Yes. Patients can pay for private services online at booking via the integrated payment flow, or in clinic at the time of consultation. Payments reconcile against the consultation and feed into invoicing and revenue reporting. No separate card terminal or third-party payment app required.

**Does DigiPharma work on mobile?**

Yes. The patient-facing journey — booking, pre-screening, consultation summaries, follow-up prompts — is mobile-first. Clinician dashboards work across desktop, tablet and mobile, so consultations and notes can be completed at the counter, in the clinic room, or on a tablet during a home visit.

**What's involved in switching to DigiPharma?**

DigiPharma includes free onboarding and training as standard — no setup fees, no commitment, cancel anytime. Most pharmacies are live within a week, with team training delivered remotely. Our team configures protocols, branding, team roles and integrations before go-live so the platform is ready to use from day one.

### How do we compare?

**How does DigiPharma compare to Deltera?**

Deltera positions as an end-to-end practice management system with a branded patient portal, clinical co-pilot pre-screening, a PGD library, smart diary, and record routing to GP surgeries. DigiPharma delivers the same — end-to-end platform, branded patient portal, pre-screening with clinical red-flag detection, full PGD library, dynamic booking — and extends it with every NHS pharmacy service across Scotland, England, Wales, Northern Ireland and Ireland, full Independent Prescriber pathways, an MHRA-registered AI Scribe, NHS DM+D and SNOMED CT coding on every consultation, and a named GP integration via Docman Connect.

**Is DigiPharma similar to Nuumad?**

Nuumad positions as a travel health and PGD specialist, with Independent Prescriber pathways delivered through a separate DemDx subscription. DigiPharma is a fully integrated end-to-end platform with the smartest travel protocol on the market — TravelHealthPro (NaTHNaC), the UK Green Book, WHO and UK Health Security Agency (UKHSA) guidelines built into one workflow, with country risk profiles, vaccine schedules and antimalarial recommendations auto-populating from destination into pre-screening, consultation and EPR, and intelligent follow-up booking for second doses and post-travel checks. It also runs full Independent Prescriber pathways native to the platform, weight management, ED, HRT, contraception, every NHS service across five jurisdictions, an MHRA-registered AI Scribe, NHS DM+D and SNOMED CT coding, and named GP routing via Docman Connect.

**How does DigiPharma compare to Pharmadoctor?**

Pharmadoctor positions as a UK clinical service partner offering 60+ individual PGD service packages — travel vaccines, men's health, sexual health, minor ailments, skincare, smoking cessation, strep A test 'n' treat and more — priced per service from £25 to £499 each. DigiPharma delivers the same private service range — travel health on TravelHealthPro (NaTHNaC), weight management, ED, HRT, TRT, contraception, sexual health, men's health, minor ailments and full Independent Prescriber pathways — as one fully integrated platform, with the full library of 27 Private PGDs covered by a single flat fee. It also extends to every NHS pharmacy service across Scotland, England, Wales, Northern Ireland and Ireland, an MHRA-registered AI Scribe, NHS DM+D and SNOMED CT coding on every consultation, named GP routing via Docman Connect, and built-in PGD training and sign-off governance.

**How does DigiPharma compare to Titanverse?**

Titanverse is a pharmacy services platform from the Titan PMR ecosystem with AI Ambient Voice Transcription, AI smart booking, AI documentation templates, and clinical pathways delivered through a separate DemDx subscription. Their pricing is a monthly fee plus booking fees plus a margin on every patient consultation — costs scale with how much your team uses it. DigiPharma is a fully integrated end-to-end clinical platform built entirely in-house. Clinical pathways are native across every NHS pharmacy service in Scotland, England, Wales, Northern Ireland and Ireland, with the full library of 27 Private PGDs and full Independent Prescriber pathways included. The MHRA-registered AI Scribe sits alongside named GP routing via Docman Connect, NHS DM+D and SNOMED CT coding on every consultation, built-in PGD training and sign-off governance, and the full security stack — ISO 27001, Cyber Essentials Plus, MHRA medical device manufacturer, ICO, RQIA, GDPR, working to DCB0129. DigiPharma covers the clinical side for £155/month flat — £1,860 per year — with no booking fees and no per-consultation margin.

**How does DigiPharma compare to ECG paper PGDs?**

ECG Healthcare is one of the few UK Independent Medical Agencies legally authorised to issue Patient Group Directions. Their PGDs are paper documents priced £51 + VAT per PGD per healthcare professional, or £94 + VAT per PGD per branch, valid for 12 months with training delivered separately. The same 27 PGDs that DigiPharma covers would cost £1,377 + VAT per HCP per year, or £2,538 + VAT per branch per year via ECG. DigiPharma covers the same 27 PGDs for £50/month — £600 per year — across the whole team and every branch, with training, certificates, sign-off and Superintendent countersign built in.

**How does DigiPharma compare to Heidi, Corti or Tandem?**

Heidi, Corti and Tandem are standalone AI scribes built for general medical use — typically GPs and hospital clinicians — charged per individual seat (Heidi Pro £45 per user per month, Clinician tier £55 per user per month; Corti and Tandem enterprise-priced). DigiPharma's AI Scribe is purpose-built for UK community pharmacy and integrated into the clinical platform — £50/month flat for the whole team, supporting multiple consultations simultaneously across rooms and staff with no per-seat stacking. It writes into the structured clinical record used by every NHS pharmacy service, drafts GP SBAR letters that route via Docman Connect, codes findings to DM+D and SNOMED CT, and is MHRA-registered as a medical device. It runs on the same UK industry-standard secure infrastructure as the rest of the platform — ISO 27001, Cyber Essentials Plus, UK/EU Azure — built for the regulatory environment community pharmacy operates in. Standalone scribes are not.

## Contact

- Book a demo: https://cal.eu/team/digipharma/digipharma-demo
- Email: admin@digipharma.co.uk
- Site: https://digipharma.co.uk